> For the complete documentation index, see [llms.txt](https://docs.enicebakerygh.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enicebakerygh.com/user-guides-and-operations/customer-guide.md).

# Patron & Client User Manual

Welcome to the **Eniceberny Bakery and Culinary Hub** customer guide. Whether you are ordering a quick office lunch, ordering an artisan celebration cake, settling an outstanding catering invoice, or booking a 500-guest royal banquet, this manual will guide you through every feature and button on our storefront.

***

## 🧭 Complete Customer Journey

```mermaid
graph TD
    A[Browse Shop /shop] --> B[Select Product & Portions]
    B --> C[Button: Add to Basket]
    C --> D[Sliding Cart Drawer /cart]
    D --> E[Button: Proceed to Checkout /checkout]
    E --> F[Fulfillment: Delivery vs Pickup]
    F --> G[GhanaPostGPS & Landmark]
    G --> H[Payment: MoMo, Card, Cash]
    H --> I[Live Tracking /orders/EB-XXXX]
    I --> J[Public Invoice & Settlement /invoices]
```

***

## 🎂 1. Exploring Delicacies & Customizing Orders (`/shop`)

### 1.1 Browsing Culinary Departments

Our menu is categorized into five specialized culinary departments accessible from the top navigation bar or [`/shop`](https://enicebakerygh.com/shop):

* **Pastries & Bakehouse**: Golden beef meat pies, sausage rolls, buttery French croissants, danishes, and savory turnovers.
* **Continental Dishes**: Party Jollof rice platters, fried rice with roasted chicken, grilled fish with potato wedges, and fresh coleslaw.
* **Authentic Ghanaian Cuisine**: Authentic Fufu with light goat soup, steaming Banku with grilled tilapia and hot pepper, Omo Tuo (rice balls) with groundnut soup, and Abete3 (Kokonte).
* **Celebration Cakes**: Bespoke artisan cakes for birthdays, weddings, anniversaries, and corporate celebrations.
* **Fresh Drinks & Juices**: Chilled artisanal Sobolo with ginger, freshly squeezed pineapple-ginger blends, and seasonal citrus juices.

### 1.2 Interactive Search & Category Filters

* **Category Filter Pills**: Click any category pill at the top of the menu to filter items instantly.
* **Search Bar**: Type any keyword (e.g. *"jollof"*, *"meat pie"*, *"velvet"*) for live client-side filtering.
* **Price Range & Sorting**: Filter items by price or sort by `Popularity`, `Price: Low to High`, or `Newest Creations`.

### 1.3 Customizing Celebration Cakes & Portions

When ordering custom celebratory cakes:

1. **Portion Size Buttons**:
   * **6-inch (Feeds 6–8 guests)**: Ideal for intimate family dinners.
   * **8-inch (Feeds 12–16 guests)**: Perfect for standard birthday parties.
   * **10-inch (Feeds 20+ guests)**: Designed for office milestones and large receptions.
2. **Sponge & Frosting Selection**:
   * *Signature Red Velvet with Madagascar Vanilla Cream Cheese Frosting*
   * *Belgian Double Chocolate Fudge Ganache*
   * *Vanilla Bean & Lemon Citrus Curd*
3. **Custom Inscription Text Box**:
   * Type your custom inscription text (e.g. *"Happy 30th Birthday Nana Akua!"*). Maximum 60 characters.
4. **Dietary & Kitchen Notes**:
   * Specify dietary requests (e.g. *"Nut-free bakehouse preparation please"*).
5. **Quantity Stepper**:
   * Use the `+` or `-` buttons to adjust the quantity.
6. **Button: "Add to Basket"**:
   * Clicking this button adds the customized creation to your shopping basket with an animated slide-in confirmation.

***

## 🛒 2. Shopping Basket & Checkout Flow (`/checkout`)

### 2.1 The Sliding Cart Drawer

* Click the **Shopping Basket Icon** in the top navigation bar at any time to reveal the sliding cart drawer.
* **Line Item Controls**:
  * Click `+` or `-` to adjust quantities dynamically.
  * Click the **Trash Icon** to remove an item.
* **Promotional Coupon Input**:
  * Enter an active coupon code (e.g. `WELCOME10`).
  * Click **"Apply Code"**. The discount is immediately deducted from the subtotal.
* **Button: "Proceed to Checkout"**:
  * Advances you directly to the secure checkout page.

### 2.2 Fulfillment Methods: Delivery vs Pickup

At `/checkout`, choose your preferred fulfillment method:

* **Option 1: Doorstep Delivery**:
  * Our dispatch couriers deliver straight to your residence or workplace in Kumasi.
  * **Delivery Address**: Street name, house number, or office block.
  * **GhanaPostGPS Digital Address**: Enter your digital address (e.g. `AK-039-2311`). This allows our courier to navigate directly to your gate.
  * **Notable Landmark**: Provide visual directions (e.g. *"Opposite the Shell filling station, black sliding gate"*).
  * **Delivery Fee**: Standard delivery fee (`GH₵ 15.00`) is calculated automatically.
* **Option 2: In-Store Collection (Free)**:
  * Collect your warm package directly from our bakery counter at Kumasi Tech.
  * No delivery fee is charged.

### 2.3 Payment Methods

We support all major Ghanaian payment rails:

1. **Mobile Money (MTN MoMo, Telecel Cash, AT Money)**:
   * Select the **"Mobile Money"** radio button.
   * Enter your 10-digit mobile number.
   * You will receive an instant USSD push prompt on your handset.
   * Enter your secret Mobile Money PIN to authorize payment.
2. **Debit & Credit Cards**:
   * Select **"Card (Visa / Mastercard)"**.
   * Enter your 16-digit card number, expiry date, and CVV on the encrypted Paystack modal.
   * Authorize with your bank's 3D-Secure SMS OTP.
3. **Cash on Delivery / Pay on Pickup**:
   * Select **"Pay on Delivery / Pickup"**.
   * Pay physical cash directly to the dispatch rider upon delivery or to our cashier at the counter.

### 2.4 Button: "Place Order & Pay"

* Submits your order atomically.
* You are directed to your live order confirmation screen (`/orders/EB-XXXX`).

***

## 📍 3. Live Order Tracking & Receipts (`/orders/{orderNumber}`)

Once your order is placed, you can follow its live journey in real time:

```
[ Order Placed ] ──► [ Confirmed ] ──► [ In the Kitchen ] ──► [ Out for Delivery ] ──► [ Delivered ]
```

* **Visual Progression Bar**: Highlights the current stage of preparation and dispatch.
* **Estimated Arrival**: Live countdown to delivery or pickup readiness.
* **Courier Details**: Courier name and contact phone number (when out for delivery).
* **Button: "Download Official Tax Receipt (PDF)"**: Generates an A4 PDF receipt with an embedded verification QR code for expense reimbursement.

***

## 🧾 4. Self-Service Digital Invoices (`/invoices`)

For corporate procurement, telephone orders, or delayed balance settlements:

1. Visit our public invoice portal: [`https://enicebakerygh.com/invoices`](https://enicebakerygh.com/invoices).
2. Search using either:
   * Your **Order / Invoice Number** (e.g. `EB-20260927-1402`), OR
   * Your **Phone Number** (e.g. `0244123456`).
3. Click **"Search Invoice"**.
4. The system displays your itemized invoice with:
   * Delicacies, portions, and unit prices.
   * Subtotal, delivery fee, and discount deductions.
   * Total amount paid and remaining balance due.
5. If an outstanding balance remains, click **"Pay Online Now"** to settle the balance instantly via Mobile Money or Card.
6. The invoice updates to **PAID** immediately.

***

## 👑 5. Booking Executive Catering & Banquets (`/catering`)

For weddings, corporate seminars, and private celebrations:

### 5.1 Submitting an Event Inquiry

1. Navigate to [`/catering`](https://enicebakerygh.com/catering).
2. Complete the event booking form:
   * **Full Name, Phone & Email**.
   * **Event Category**: Wedding Reception, Corporate Conference, Birthday Party, Social Banquet.
   * **Target Date & Venue Location**: Venue name or city.
   * **Headcount**: Anticipated guests (10 to 500+ guests).
   * **Target Budget Range**: Estimated budget in Ghanaian Cedis.
   * **Dietary & Menu Requests**: Buffet preferences, Ghanaian vs Continental split.
3. Click **"Submit Catering Inquiry"**.
4. Our Event Director will contact you within 24 hours with a custom quotation proposal.

### 5.2 Proposals & Deposit Schedule

* You will receive a formal Quotation Proposal (`QT-XXXX`) with an itemized budget.
* **50% Milestone Deposit**: Locks your event date on our culinary calendar.
* **50% Final Balance**: Due 48 hours prior to event staging.

***

## 👤 6. Patron Account Portal & Privacy Rights (`/account`)

Registered patrons enjoy an enriched self-service experience:

### 6.1 Address Book (`/account/addresses`)

* Save multiple delivery destinations (e.g. *Home Ahodwo*, *Office Adum*, *Family Asokwa*).
* Tag default addresses for fast one-click checkout.
* Store precise GhanaPostGPS coordinates and courier landmarks.

### 6.2 Culinary Preferences & Notes (`/account/settings`)

* Configure dietary requirements (Nut Allergy, Vegetarian, Halal, Gluten-free).
* Add permanent kitchen notes that attach automatically to all future orders.
* Select your preferred communication channels: **WhatsApp updates**, **SMS dispatch notifications**, or **Email summaries**.

### 6.3 Ghana Data Protection Act 2012 (Act 843)

* Under Ghana's **Data Protection Act, 2012 (Act 843)**, your data is handled with strict confidentiality.
* We never share your contact or location details with third parties.
* You may export your transaction history or request permanent deletion of your profile at any time by contacting `privacy@enicebakerygh.com`.

***

*For technical questions or payment troubleshooting, refer to the* [*System Troubleshooting Runbook*](/user-guides-and-operations/troubleshooting.md)*.*


---

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